• Get insights, points of view and news from the team that lives Salesforce every day.

Why Attend ICMI’s 10th Annual Contact Center Exhibition (ACCE)?

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Part of the fun of owning Service Cloud Strategy at Clear Task is getting to participate in industry events and conferences. We like to stay on top of innovative trends in the industry at large, not just the Salesforce ecosystem, because it’s critical to the success of our clients. Learning and sharing are part of our DNA, that’s why we attend events like the CSI Member Summit and in two weeks will be attending the 10th Annual Contact Center Exhibition (ACCE) in Seattle.

Read on for our thoughts on why we think the ACCE in particular is such an important event to attend.

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By |May 7th, 2013|Best Practices, Clear Task News, Service Cloud|0 Comments
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Live Agent – Getting Started and Best Practices

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Live Agent product is easy to configure, but rolling out chat takes time and planning, though, especially around customer experience.

Whether you’re thinking about it for the first time, or looking to improve your existing chat solution, we’ve put together a short guide to get you started.

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By |May 2nd, 2013|Best Practices, Service Cloud|0 Comments
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Clear Task named one of San Francisco Business Times 2013 Best Places to Work in the Bay Area

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It is a great honor to announce that Clear Task has been named one of the 2013 Best Places to Work in the Bay Area by the San Francisco Business Times & Silicon Valley Business Journal. We work hard every day to make Clear Task a great place to work, and we are humbled by being recognized for it.

As Clear Task’s HR Manager, I have strong beliefs on company culture. In my opinion, company culture is not defined by values written on your walls or bullet points in a presentation. Culture is ubiquitous. It cannot be controlled or created but can be influenced and nurtured. The values you create, the bullet points in the presentation, the content of your handbook all communicate a tone, perspective and attitude about your company. Those are all signals of your culture.

I’d like to share some Clear Task principles that may help you as think about your company culture:

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By |April 25th, 2013|Clear Task News|0 Comments
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See More Do More; Our Mission

I started Clear Task over 7 years ago with the mission of helping companies transform themselves using the power of the cloud. 7 years, 300+ customers, 800+ projects, and ~25 Salesforce product releases later our original mission is our passion more than ever.

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Over that time we’ve helped our customers use the cloud to best:

  • Listen to and serve their customers.
  • Manage, motivate, and recognize their employees.
  • Enable and engage their partners.

We just launched a new Clear Task website that encapsulates 3 key beliefs that fuels our passion and contributes to our success. (more…)

By |April 16th, 2013|Uncategorized|0 Comments
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Sales and Support: Best Friends Forever

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Using a platform like Salesforce means that customer support and sales get to share the same space and use the same data. The shared environment is a huge advantage over systems that only focus on one business area (like RightNow or Zendesk). To maximize sharing between both groups – we’ve put together some common use cases and best practices to get you started.

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By |April 5th, 2013|Best Practices, Sales Cloud, Service Cloud, Uncategorized|0 Comments
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